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Taking You HigheR

Arkansas SHRM 2022 HR Conference & Expo • October 24-26 • Hot Springs, Arkansas

Conference Presented By:
Mobile app sponsored by: Thank you to BCBS for sponsoring HR2022

Program Details

Engaging in the Interactive ADA Process

In this session, we will walk through six steps to successfully engage in the Interactive Process and develop ways to ensure that we are conducting the process in an objective and comprehensive manner as it relates to each individual and the condition. Although there are many similar conditions that threaten to alter the team member’s ability to perform their job successfully, each person is affected differently. At the end of the session, each attendee will walk away with actionable steps on successfully engaging in the Interactive Process so the organization is protected, retains top talent, and shows a sense of compassion while being creative in possible accommodations and helping the team member to feel a sense of hope in being able to continue to perform their job successfully. 

Key Objectives:

  • Recognizing an accommodation request and gathering information
  • Defining major life activities and who is protected by the ADA
  • Exploring accommodation options and choosing an accommodation
  • Implementing and monitoring the accommodation

Glenda Caton, SHRM-SCP

Owner at Caton Consulting, LLC

Glenda Caton- SHRM-SCP is a Senior Certified Professional and owner of Caton Consulting, LLC. She has 20+ years of Operations, Management and Human Resources experience. She is a strategic partner who recognizes that people are the heart of the organization and focuses on assisting Small Business owners to achieve and maintain compliance in all areas of Employee Relations. The services she offers create an extra layer of protection for the business as well as promotes a culture of inclusion and retention. These services include but are not limited to creating handbooks, standard operating procedures and policies, benefits management, performance management, leadership & staff training, harassment investigations, onboarding and offboarding, creating employee relations programs, and management of FMLA/ Workers’ Comp and ADA cases. 

She holds an AS in Business Management and a BA in Business Administration with an Emphasis on HR Management. She is licensed as an Agent for Life & Health Insurance which she uses to assist clients in navigating employee benefits and has successfully completed certifications in SHRM Foundation’s “Getting Talent Back to Work”, “Veterans at Work”, and “Employing Abilities @ Work”.

She is a Board member of Central Arkansas Human Resource Association and serves on the Society of Human Resources Managers (ARSHRM) State Council. She speaks on topics such as diversity/inclusion, compliant recruiting and onboarding processes, anti-harassment policies and many other employment compliance areas. She facilitates courses for the National Business Institute and developed an HR Workshop for the Small Business Administration to assist small business owners in all areas of HR.

She is the proud mother of a 24-year-old son (Maleek) and 21-year-old daughter (Kobe), the best dog in the world (Sebastian) and one grand dog (Mia). 

Please Note: Speakers and topics are subject to change without notice.

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