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Level Up! The Future of HR is a Game Changer
Arkansas SHRM 2026 HR Conference & Expo • October 14-16 • Hot Springs, Arkansas

Conference Presented By:
Mobile site sponsored by: Thank you to BCBS for sponsoring HR2026

Building High-Performance Teams: Using the Enneagram to Decode Motivation, Conflict, and Collaboration

Why do some team members instantly click while others seem to get under your skin, triggering avoidance or miscommunication? Why do smart teams still struggle with trust, feedback, decision-making, and follow-through?

 

In this session, Susan Drumm introduces a practical approach for using the Enneagram as a leadership and team-development tool. Participants will learn how different leadership styles shape motivation, communication, conflict, delegation, resilience, and collaboration. Rather than treating the Enneagram as a personality label, this session shows how to use it as a systems framework for improving team performance, strengthening cognitive diversity, and creating more productive conversations at work.

Attendees will leave with practical ways to identify how their team operates as a system, support their own growth and the growth of others, and apply Enneagram insights to build stronger team performance.

Key Objectives

1. Identify the nine Enneagram leadership styles and recognize the patterns of motivation, communication, and conflict that each type brings to a team.
2. Decode your team as a system — see how different Enneagram styles interact, impede, and s

Susan Drumm

CEO at Meritage Leadership Development LLC

Susan Drumm is a speaker, CEO Advisor, USA Today Bestselling Author and leadership coach who has been instrumental in building high-performance teams to lead in today’s disruptive environment. She has personally coached billionaire CEOs, high profile political figures, prominent Fortune 100 executive teams, and game-changing entrepreneurs. With over two decades of experience advising CEOs and their teams, she has enabled them to unlock their leadership potential, resulting in multi-million-dollar growth. Her unique blend of expertise, derived from her MA in acting, J.D. from Harvard Law School, and strategy consulting at The Boston Consulting Group, sets her apart as “the real deal” and an outstanding speaker. Susan has had the privilege of delivering keynotes and facilitating sessions for organizations such as Oracle, U-Haul, ICONIQ Capital, Viacom, KPMG, Microsoft, and L'Oréal. Her expertise and charisma have consistently resonated with audiences from diverse industries.? She is also a member of EO (Entrepreneurs Organization in Arizona) as well as a member of the National Speakers Bureau and the Million Dollar Speakers Group.

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Date: Thu, October 15, 2026 | 11:45-2:00 pm| Add to Calendar

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Location: Horner Hall

Category: HR Development


Please Note: Speakers and topics are subject to change without notice.

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