Conference presented by:

Mobile app sponsored by: Arthur J Gallagher & Co logo

Program Details

Having Those Difficult Conversations

This presentation will focus on specific situations and strategies for dealing with difficult people and/or difficult conversations. You'll laugh (hopefully), you'll cry (maybe not), and you'll take away useful cognitive and behavioral tools.

Key Objectives

  1. Discuss the nature of difficult people
  2. Discuss the nature of difficult conversations
  3. Provide effective strategies for resolving conflict

Dr. James Guinee

Director of Training & Adjunct Professor

Dr. Jim Guinee has been a licensed psychologist in the state of Arkansas for 20 years. He works at the counseling center as the director of training, he also teaches in the UCA Department of Family & Consumer Sciences. He attended the University of Illinois and then worked at Georgia State as a predoctoral intern before coming to UCA. He frequently speaks on topics including dream interpretation, religious issues in counseling, training and supervision, and conflict resolution.

Full Schedule View All Programs

Date: Wed, April 03, 2019 | 4:00-5:15 pm

Add to My Schedule

Location: Room 203-204

Category: Business

HRCI Credits:

1.25 Business HRCI Recertification credits available.

HRCI Accreditation Logo

is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 1.25 HR (Business) credit(s) toards a PHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI website at

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

SHRM Credits:

1.25 SHRM Recertification credits available.

SHRM Accreditation Logo

is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP℠ or SHRM-SCP℠. This program is valid for 1.25 PDCs for the SHRM-CP℠ or SHRM-SCP℠. For more information about certification or recertification, please visit


This site uses cookies to provide you with a great user experience, improved customer service, and to analyze site traffic. By using HR2020 Conference, you accept our use of cookies.